Can't say enough how impressed I've been lately with SPOT's customer service. I'd been having a few online problems with my personal account at www.findmespot.com. I rang customer service and was immediately connected to Gayle.
I have fallen in love with this woman - never have I experienced such helpful, courteous, customer service - doesn't take much these days, does it?
Gayle explained how I could update my default page without getting the constant error message I was frustratingly experiencing. And then I happened to mention that every other time I was pushing my OK button, red lights would flash. Seems I had a malfunction. (Apparently I'm one of only four SPOTters to have experienced this particular problem.)
I explained to Gayle that I had a 300+ mile kayak race in a week and was leaving for Florida next Wednesday. This was yesterday. When I got home from work today, waiting for me was a demo SPOT unit, on loan for the race, overnighted from California. (I have to return my own unit to the manufacturer, not SPOT Inc.)
And in the box was a chocolate. (Have I mentioned that I've fallen in love with this woman?)
Another wee touch, to cap it all off, when I called Gayle (I now have her direct line, on my mobile) to let her know that I'd received the unit (and to profess my undying love for her) and ask her how to transfer the new unit's serial number to my personal SPOT account, she'd already done that for me.
Gotta tell you, I'm enjoying my SPOT.